Returns & refunds

Something not right? Contact Sakina with your order reference and we will help you arrange the next step.

Changed your mind?

Contact us within 14 days of receiving your order to request a return of an unused item, with its accessories and packaging. Please arrange the return with us before sending it. For a change-of-mind return, you cover the direct return delivery cost unless we agree otherwise.

Faulty, unsafe or incorrect goods

If goods are defective, unsafe or do not meet the applicable quality requirements within six months of delivery, South African consumer law provides remedies that can include your choice of repair, replacement or refund. Qualifying defective-goods returns are at the supplier’s risk and expense. Tell us what happened and include photos if available; this helps us arrange assessment and return.

Our change-of-mind conditions do not limit these rights. Normal wear, misuse and damage caused after delivery may require a different assessment. A manufacturer’s warranty does not replace your statutory rights.

Online cancellation rights

Where section 44 of the Electronic Communications and Transactions Act applies, online purchases can be cancelled within seven days after receipt without a reason or penalty, apart from the direct cost of returning goods. Statutory exclusions may apply, such as certain personalised or perishable goods. Refunds under that provision are due within 30 days of cancellation.

How to start

1. Send your order reference and the item concerned to Sakina.
2. Describe whether it is faulty, incorrect or a change of mind.
3. We will confirm the appropriate return arrangements and refund or replacement process.

Refunds are normally returned through the original payment method. Your bank’s processing time can vary. Nothing in this policy excludes rights you have under South African law.